ArtOnPorcelain is a marketplace where you can buy unique, one of a kind products made by talented people, and sell your own creations as long as it is done on or with Porcelain. Art on Porcelain provides a fee-free marketplace that supports the growth of your business with innovative features and functions that will enable you to educate, interact and share information. 
In addition at ArtonPorcelain.net you can find a huge selection of handcrafting supplies, antique items, events, teachers, magazine subscriptions and clubs both local and International. As long as it is on, with or about Porcelain Art you are welcome here.

We don't charge any listing, relisting fees and no final valuation fees to any of our members. If you choose to use the Basic Studio it's a FREE account. You can list and sell your items without ever paying us a dime.

Some of our members choose to upgrade their account to our Advanced or Pro level account that has more features and tools for better sales. The monthly subscription upgrade has no-contract and can be canceled at any time. The current cost to upgrade to an Advanced Studio is $11.95 and the Pro Studio is just $14.95 a month. Both packages come with a host of features. If you buy in packages you can save even more.

There is no catch. We provide Free accounts because we want to help you grow your business and we know that when you are ready you will give us a chance by upgrading to an Advanced or Pro membership. Don’t worry, you're welcome to be a Free account holder until you are ready to upgrade in the future. As a member you can compare notes, comment on products, be inspired and share your ideas and experiences We know that through, interaction and collaboration, we will build a progressive, powerful online voice for the international porcelain art community that supports fairness, education and empowerment. 

Just go to the homepage on ArtOnPorcelain.net click on the Join Now link in the upper right hand corner. You will then be guided thru the registration process. Once you find a username you like, provide a valid e-mail address and choose a secure password we’ll send you a confirmation email with a link to click – so we know that your email address is valid. Then with one click of a link – you’re registered! By the way: you should choose your username carefully, because you won’t be able to change it later. (Please note: we only allow people over the age of 18 to buy and sell on ArtonPorcelain.) 

ArtonPorcelain is an online marketplace for handmade unique items. We provide a meeting space for artists, teachers, suppliers and buyers that support art done on porcelain. The items must be created by the seller and be done on or with porcelain as at least one of it’s components.  At ArtonPorcelain.net, you can buy products directly from the artists who have created them, or buy Art Supplies, register for Events, or Magazine Subscriptions.  As long as it pertains to art that has porcelain as one of it’s components,  you can find it for sale at ArtOnPorcelain.net 
If you have a question about a product you can get in touch with the Artist, i.e. seller, directly. They will be delighted to help you. 

ArtonPorcelain.net is an interactive e-commerce marketplace for unique, handmade and customized products that are done on or with porcelain. At our marketplace you can sell original products, art supplies, antiques, events, magazine subscriptions and list meeting times for non-profit organizations.
 If you are producing such things then you can take part in the ArtonPorcelain community with your talent, and earn money from your work. In addition, you can offer industrially manufactured products in both of our special categories, “Supplies” and “Antiques”, as long as they fulfill our site policies and Terms of Use. Please note that we do not allow people under the age of 18 to buy or sell. 

To join our fine community of talented artisans, simply click the “Join Now” link in the upper right corner of the www.ArtonPorcelain.net homepage. To register as an ArtonPorcelain.net seller you’ll need a credit card for verification purposes

Be sure to pick your shop name carefully as you cannot duplicate another shop name on the site.  In addition, changing your shop name later requires you to start all over again from the beginning, losing all your history and account information.

You will then be able to choose between the BASIC, ADVANCED or PRO account.

BASIC ACCOUNT- For those just starting out, who want to get a feel for how things work before they dive in completely, this is the package for you.  When you’re ready to upgrade to Advanced or PRO, its easy to do so.  This is also the perfect account for Registered Users who want the Basic Studio, for NON-Profits and for Teachers that are just starting out.

ADVANCED ACCOUNT -Do you have more defined needs?  Are you already up and running and looking for an online venue where you can present your works? The ADVANCED Studio is for you.  ArtOnPorcelain.net recommends the Advanced  account for Events and Magazine Subscriptions.

PRO ACCOUNT –For those that are far along already and want the tools that will really get you going on ArtOnPorcelain quickly, this is the package for you. ArtOnPorcelain.net recommends this account for Pro’s, Professional Teachers - Art Suppliers and Antique Dealers.

The ArtonPorcelain marketplace is composed of different studio or shops, which are created and run by different individuals. Anyone who would like to sell on ArtonPorcelain.net and meets the seller’s requirements in our site policies and Terms of Use can open his or her own shop. This shop will always display the products you want to offer for sale on ArtonPorcelain.net.

In addition, your products will, of course, appear in the ArtonPorcelain.net categories, and can also be found via ArtonPorcelain-Search. Your ArtonPorcelain shop gets its own unique web URL (It will look like this in the system – http://www.artonporcelain.net/studio/users/Your shop Name here), which you can promote on your blog and your business cards. You can give your shop its own name, and deck it out with a unique banner and informative shop descriptions.

Pro Sellers can choose up to 20 of your own shop categories to structure your product listings. In addition, you can create your favorites in your shop, where you can show off your newest or favorite items. What’s more, your shop has its own search function, which visitors (or you yourself) can use to search through your items by keyword. 

On ArtOnPorcelain there are lots of ways in which you can find products. You can browse through our categories orto look for something specific search with a keyword in our advanced search.  Get some inspiration from our Studio, Event or Artist search. Take a look at the free stuff or search by color.You can take a stroll on our Art Walk or meet the Artist in our Master Studio. Looking for a teacher, magzines subscriptions, clubs or events well we have that to. Plus we regularly update features artists and products along with the latest news via our homepage.

You don’t have to register on ArtOnPorcelain before being able to buy. But if you do choose to register you can participate in the diverse and informative community of porcelain artists.  You can create your own personal profile, contact your favorite artist, upload a photo of yourself, add to your wish list, save your favorite studios, the list goes on and on.

How do you stake your claim to an item before someone else swoops in and snatches it up for themselves?  Buying is easy: just click on the green “Add to Cart” button. 
From there you can go straight to checkout; there is a link on the bottom bar of the page, and another in the Shopping Basket at the top right. If you a registered user of ArtonPorcelain, you just enter your address and your preferred method of payment and you’re done! 
You will soon receive a confirmation e-mail giving you the details of your purchase and the estimated time until delivery.

Following your purchase, you will receive an order confirmation e-mail.  The e-mail will include all details related to your transaction, including your method of payment and the overall charge (e.g., shipping costs). When your payment has cleared the seller they will ship your order to the address you designated.  Don’t forget to give the seller Karma/Kudos once your items have arrived.  This allows you and other purchasers to see who is a legitimate seller, and whose items consistently disappoint expectations.  

Each artist’s shop has its own individualized payment policy, but generally, the most popular payment processors are Amazon Payments (the same secure, efficient payment system Amazon.com uses), and PayPal, (though there are a handful of other methods as well).  Some may accept checks.  You are, or course, free to choose from the payment options at each individual seller’s store. 

In most cases, yes.  However, some stores may allow a delay—consult individual store policies.  

Always consult the individual shop policies for matters relating to the expected length of time before shipping and methods of shipping.  Most sellers will only ship your item once you payment has been confirmed, so this could add substantially to the amount of time it takes to receive an item—especially if you are paying by check.

Since you update your shipping address with every purchase sending items to different addresses is easy.  You simply indicate the separate address along with whether the item is a gift (some stores may be able to include special wrapping and a personalized card).  Once you have used an address to ship an item, the address will be saved to the memory so that if you want to send another item there in the future, you can do so at the click of a button.

You can reach the seller by simply clicking on the “Ask a question?” button the sellers home page/store.  Each shop also a has link marked “Contact this Artisan.”  Feel free to send the seller a message or question whenever you are uncertain about something.  Most sellers are more than happy to clarify any questions you may have about an item they sell since finding out what is unclear about a product allows them to try to improve the clarity of their shop pages.

No! You can buy just by going to checkout.  You will have several payment options and be able to add as many items to your cart for check out as you would like.  You will have to fill in all your pertinent information (like your address) each time you purchase something—the system won’t remember you if you are not a member.

Once your transaction is complete, a confirmation email will fill you in on all the details of your purchase and give you a timeframe as to when the item/s should arrive.  If you have questions you will still be able to email the seller.

NOTE: Individuals using the "No Account Checkout" feature will not be able to leave Karma/Kudos. Likewise, sellers will be unable to give buyers Kudos in return. 

At ArtOnPorcelain we want everybody to participate. Even if you’re not buying or selling you can contribute by leaving comments on people’s profiles, or on product pages. Tell them what you like about their creations. This will add to the credibility of the Seller and encourage other to do so. Why should you do that? Because we all like compliments :o) even you.

When we speak of “primary shipping,” we mean the cost it takes to ship one item.  Secondary shipping is the cost of adding another item to a particular package.  A good way to increase your sales and get customers to buy multiple artworks from your store is to offer them what we term “combined” shipping (essentially “secondary” shipping).  By offering them a lower price on multiple items you increase the chances that customers will take advantage of this deal, thus increasing your profits.

When you take care of “Combined Shipping” on your store end, you must be sure that you input both the cost of the primary and the secondary shipping. The cost of the rider to the package, the secondary item, is the value that gets added in.

If “combined shipping” is not convenient for the kind of store you have created, you are free to wave this incentive.  When you do this, you should list the same cost for both primary and secondary costs.  On the other hand,  if you have a policy that buyers can get free shipping with multiple items you will need to manually zero out the secondary costs.

·      Item A:

Primary shipping cost = $2.00

Secondary shipping cost = $0.50

·      Item B:

Primary shipping cost = $1.00

Secondary shipping cost = $0.75

If both Item A and Item B are purchased together, the total Combined Shipping cost to the buyer is $2.75. This is the greater primary shipping cost of the two items (Item A: $2.00) plus the secondary shipping cost of the other item (Item B: $0.75).

My ArtonPorcelain is your personal home base within our marketplace. As soon as you have registered with us, you will automatically be assigned your own ‘My ArtonPorcelain’ area. 
In My ArtonPorcelain, you can

To set up your security question, please log in to your account and under the Account Details tab select the Account Information link. There, on upper left hand side of the screen, you will be able to set up your security question.

To change any editable account information, log in to your account and under the Account Details tab select the Account Information link. There you will be able to change your password, address, full name, gender, email address, birth date, accepted methods of payment and set up your security question.

If you choose to become an Advanced or PRO member then for a monthly  fee you will have access to great features such as the Google GBase feed, coupon codes, gift certificates, Global Product Editor, guilds, increased search exposure, and more!

Are you a porcelain artist?  Do you like to create your own handmade items done on or with porcelain as one or more of its components? At ArtonPorcelain, you can use this talent to make others happy, and to earn money at the same time. All you need to do is to register with ArtonPorcelain.net, and then you can create your own shop in just a few minutes. Just click on the “Join Now” link in the upper right hand corner of the home page on www.My ArtonPorcelain.net. In the navigation bar at the top of the home page menu above, then provide your address and bank account info. 
You can then personalize your own shop name, upload a shop banner, write an informative and welcoming shop description, and add shop policies, shipping profiles etc.
Signing up is fast and easy, so get started NOW.

At ArtonPorcelain, you are welcome to sell unique, handmade, custom, and tailor-made items that are done on or with porcelain as one or more of it’s components. This can be anything: Fine Art, Dolls, Jewelry, Mixed Media, and Sculpture, the list goes on and on. What’s important is that your products are designed and created by you, and that you do not deal in mass-produced or imported goods.


Additionally, you can offer industrially/commercially manufactured products in both of our special categories, “Supplies” and “Antiques”, as long as they fulfill our What You Can Sell guide and adhere to our site policies outlined in our Terms of Use and ArtOnPorcelain.net Guidelines. If you have any other questions you can contact us at service@artonporcelain.net, we’d be happy to help. 
 


You can decide for yourself about whether you would like to sell only within your own country, or internationally. If you would like to sell and ship internationally, then you need to provide international shipping costs for every applicable listing. You can select different charges for each individual country (e.g. France, Portugal, USA etc.), or for entire regions (e.g. EU, Europe, Asia, North America etc.). 
 Before listing your items in other languages, please consider carefully if you will be able to handle enquiries from customers who speak French and German, etc. 

After you have set up your own personal shop, you can start to list the items you would like to sell. Login to your account from the home page on www.ArtOnPorcelain.net. You will be directed to your Studio Desk area. On the left hand side of the page you will see the navigational bar.  Under the My Products bar select the List New Item Link.

On this page you will be able to add new products to your studio.  For a more detailed description of listing items refer to our Quick Start to Listing Items guide.

Currently, ArtOnPorcelain members can choose to accept PayPal, Google Checkout, Amazon Payments, Check, Money Order, or Other payment methods. On the Account Info page you can set up your accepted payment method(s). This is how buyers will pay you for the goods they purchase.

The payment method(s) you accept is completely up to you, however, you must choose at least one payment method in order to become a seller on www.ArtOnPorcelain.net and to properly set up your studio; keep in mind that the more options you have available, the more buyers will be comfortable purchasing from your site. If you’re new to virtual payment systems and would like help setting up a seller account with one, check out our PayPal, Google Checkout and Amazon Payment guides.  If you plan to accept checks and money orders, you may wish to read our Avoid Internet Scams Guide.

If you would like to see an overview of your product listings, login to your account on www.ArtOnPorcelain.net.  This will bring you directly to your Studio Desk area. Located in the navigational bar on the left hand side of the page select the My Products bar. Here you can select “List a New Item” or view your Active and Inactive listings. Select the area you wish to manage and it will bring you to the area where you can make changes to your listings.

As soon as someone orders something from your shop, you will receive an email from us. Then you get the chance to check the details of this order, and any special requests from the buyer. 

You can change the title, images and content of a current, i.e. active listing. In addition, you can put the listing in a new category, and modify its keywords. If you would like to modify your product listings, login to your account on www.ArtOnPorcelain.net.  This will bring you directly to your Studio Desk area. Located in the navigational bar on the left hand side of the page select the My Products bar. Here you can select Active Items. Select the edit item on the item you wish to modify and you can make changes to your listings. Be sure to update any changes or they will not be saved.

As soon as you mark an order as “Shipped”, you can then choose whether you just want to change the status of the order, or whether you also want to inform the buyer directly via email about this. The buyer knows that his or her order has been changed to “Shipped” via this marking in My ArtonPorcelain. In the email, the buyer is informed that their order is on its way to them. In addition you can integrate a personal message into this email, e.g. with the shipping number or shipping service info. 


PLEASE NOTE: 
You yourself are responsible for the lawful execution of your sales. So please always respect and obey legal regulations, your shop policies, and  www.ArtOnPorcelain.net’s Terms of Use.

As part of the ongoing process to increase the appeal of www.ArtonPorcelain.net to buyers, we are asking that you fill out certain steps before listing products. Our market research has shown that sellers who complete these key elements are more successful. Market research also indicates that without these elements buyers have a high degree of uncertainty when deciding whether or not to purchase from a seller. You must have your address, method of payment, avatar, banner, complete bio and complete polices. For more detailed information please refer to our Beginner’s Guide to Start Your Studio and www.ArtOnPorcelain.net ‘s policies and Terms of Use.

Before you can list items, you will need to complete your account details.  After you have logged in to your account you will be directed to your Studio Desk.  To enter your account information, select the  “Account Details” bar on the left navigation area in your Studio Desk then select Account Info. On this page you can enter your Account Information, and your Personal Information.  (* Denotes a required fields.) Remember to click on the “Update” button when you’re done!

You will then need to choose your accepted payment method(s). This is how buyers will pay you for the goods they purchase. Currently, www.ArtOnPorcelain.net members can choose to accept PayPal, Google Checkout, Authorized.net, Amazon Payments, Check, Money Order, or Other payment methods.

The payment method(s) you accept is completely up to you, however, you must choose at least one payment method in order to become a seller on www.ArtOnPorcelain.net and to properly set up your studio; keep in mind that the more options you have available means you can be paid by more buyers who prefer those options. If you’re new to virtual payment systems and would like help setting up a seller account with one, check out our Google Checkout set up guide, PayPal set up guide and Amazon Payment set up guide.  If you plan to accept checks and money orders, you may wish to read our Avoid Internet Scams Guide. Make sure you hit the “Update” button when you’re done.  

Next you will have to set up your Studio, after you log in you will be directed to your Studio Desk.  In the Tool bar on the left hand side of the page click on the My Studio Link. You will then upload your Banner and Avatar. Fill in your Studio Announcements and Policies. And Complete you’re My Bio Page.  Your good to go so now you can list your products.

You can sell a variety of creations on the ArtonPorcelain website as long as they are done on or with porcelain.

The FOLLOWING ITEMS ARE PROHIBITED ON ARTONPORCELAIN.NET:

·      ANY ITEM THAT DOES CONTAIN PORCELAIN, UNLESS IT IS USED IN PORCELAIN RELATED ACTIVITIES (eg., a porcelain cleaning solution), OR IS AN ANTIQUE

·      Any material unsuitable for those under 18 years of age—especially pornography or etotica

·      Alcohol

·      Any product  that breaks laws, whether international or local  that has anything to do with making, circulating , marketing, or transporting said product

·      Any recalled product or product containing recalled constituent parts.

·      Articles under embargo

·      Commercial papers (particularly shares), money market or financial instruments, credit, loans and financial aid

·      Drugs, drug-like substances, drug paraphernalia

·      Dangerous items and any products ArtOnPorcelain rules are not in keeping with it site

·      Explosives

·      Firearms and weapons

·      Fireworks

·      Human organs

·      Items made with child labor

·      Items that may contain chemicals or other substances dangerous to human or animal health.

·      Items you don’t actually have control over or that you have no intention of selling

·      Items that may contain material (such as ivory) that you know came from animals considered to be endangered

·      Items that instruct others to engage in illegal activity

·      Items you may own, but whose use is prohibited

·      Items that promote or glorify hatred, or racial or religious intolerance (e.g., swastikas)

·      Items with hidden software, code or devices that may be harmful, or that may be used to track or secretly spy on the purchasers

·      Live animals or illegal animal products

·      Mailing lists, or compilations of personal data

·      Mass produced items

·      Medicines or medical products whose sale is prohibited by law

·      Motor vehicles (automobiles, motorcycles, boats, etc.)

·      Misrepresented items or products

·      Multilevel marketing, pyramid and matrix schemes

·      Private information from other users

·      Propaganda articles and items displaying the distinguishing marks of unconstitutional organizations

·      Protected antiquities

·      Real estate and equivalent rights

·      Travel vouchers, plane, train or bus tickets

·      Tobacco in any form

·      Unlawful items of any kind

From your Studio Desk, you can find the area where you can list you items in the drop down menu on the left under the subheading of “My Products.”  From there you can click on “List New Item.” When uploading a new item, you will be asked to categorize it by selecting a Top, Main and Sub Category.  Select the Top Category bar and select one of the Top Categories.  After you select a Top Category you will be asked to select the Main Category, then the Sub Category and then the Sub Sub Category.

·      Your item may fall in the "FINE ART" category so long as the finished product is a hand made original that you have created and that is, needless to say, done on or with porcelain as one or more of it’s components.

·      Your item may fall in the "DOLLS" category so long as the finished product is a hand made original, in the form of figure, created by you, and done on or with porcelain as one or more of it’s components.

·      Your item may fall in the “JEWELRY” category so long as the finished product is a hand made original created by you and done on or with porcelain as one or more of it’s components.

·      Your item may fall in the “MIXED MEDIA” category so long as the finished product is a hand made original created by you and done on or with porcelain as one or more of it’s components and uses more than one media, like porcelain and glass, porcelain and metal, porcelain and anything else.

·      Your item may fall in the “SCULPTURE” category so long as the finished product is a hand made original created by you and shaped from clay or bisque porcelain as one or more of it’s components.

·      Your item may fall in the "SUPPLIES/ANTIQUE" if the item you are selling is a traditional craft supply, or an item that can be repurposed to be used in an artistic manner.

·      Your item may be considered an "Antique" if it is more than 20 years old and has collectible or artistic value.

You can change/edit an item you have already listed.  First, from the Studio Desk go to the left hand side of the page in the navigational area and select the “My Products” tab.  Click on “Active Items.” Select the link “EDIT ITEM.”  From here you can make your desired changes, including re-catagorizing your item.   Be sure to select the “Update Product” link on the bottom of the page when you are done or your information will not be saved.

To change your accepted methods of payment, please log in to your account and Account Details. Select Account Information, there, on the lower right hand side of the screen, you will be able to update the payment methods you accept. If you choose to use PayPal, make sure you enter your PayPal email address and then click SAVE.

To add or edit a Shipping Profile, go to My Art on Porcelain > My Products > Shipping Profiles. Select the link Shipping Profile listed under My Products in your “My Art On Porcelain” Studio Desk. Then, choose a country where you’re “Items Ships To”. Enter the cost to ship the item alone ("primary shipping cost") and the add-on amount to ship it with another item ("secondary shipping cost" – this is usually less than the primary shipping cost). You may add as many different countries to ship to, as you would like, with different shipping costs for each. To learn more about creating shipping profiles, please read through our Shipping Guide.

Your items will first go to the home page of the site in the what’s new area.  On the home page, the newest items are listed. As more items are listed, older items will drop off the page. They will always appear on your Studio page until you deactivate, or sale them.

When you sell a listing, you can decide whether to Archive the item or leave it to relist at another time. From your Studio Desk area select the tab My Orders and select the Sold Items link. You can relist the item by selecting the >>Re-List under the Total tab in the product description area.

You can also change a listing to active from inactive.

To relist an Inactive item go to your Studio Desk area. Under My Products select the link for Inactive Items.  Select the Activate or Relist this item link. Automatically relisted items are placed right at the top of your shop exactly like completely new listings. 


 

When you signed up for your membership, you chose a credit card as your method of payment. The package payment is always taken through a credit card and the card information is stored with the PayPal system. Your membership fee will be debited from your account on the same day of every month. In case any subsequent payment is not received by the PayPal system from the credit card you entered at the time of membership when you try to log into the site, you will be taken to a page where you will directed to contact the site admin.

If, at any time, you change any information on your PayPal account (i.e. card number or address), PayPal will automatically cancel your subscription. If this happens, you will need to set up a new method of payment or re-enter your PayPal information. You must pay your Art on Porcelain bill on time to avoid penalties, including but not limited to: suspension of listing privileges and/or account termination. See our Terms of Use for more detailed information.

In order to sell your porcelain works on ArtOnPorcelain.net, you must provide your e-mail, address and method of payment as part of creating your account, and complete a simple banner, choose an avatar, fill in your bio and provide your policies.  Although these can be done quickly and without much thought just as a prerequisite, we suggest that you give careful thought to the way you present yourself on ArtOnPorcelain.net.  If you survey our most successful sellers, it is clear that creating a carefully thought out image on the site helps increase sales because it builds trust with potential buyers.

When buyers come across a Shop that looks sloppy, or lazily constructed, they get nervous that the products sold on the shop will have a similar level of carelessness.  This will likely scare buyers off.  Because creating a positive impression is so important on ArtOnPorcealin.net, we hope that you will take the time to make your store successful.

To help you complete this process, we have provided you with the Beginner’s Guide to Starting Your Studio and www.ArtOnPorcelain.net ‘s policies and Terms of Use.  Take some time to go over these, as they can be quite helpful in creating a successful store.

Your My Bio Page is a way to tell buyers who you are as an artist.  You don’t need to tell anything too personal, but since so much of our community is based on building trust between community members, it may be helpful to give buyers a sense of how you developed your passion for art on porcelain. 

In addition, setting up your Bio is easy.  You just click on the “My Studio” page from your Studio Desk, and then click the My Bio tab to be taken to that page.  Just fill out the required fields and you are ready to go.  

Don’t forget to hit “Update” to save your changes!

Our system first posts your works to the “What’s New” section of ArtOnPorcelain.net’s homepage.  As you and other providers post more items, new ones will appear there replacing the older ones.  They will also appear on your studio page until either you remove them, or they are sold. 

To give all sellers a fair shake, categories are listed randomly without regard to the date when they were posted or any other criteria.  To give searchers a better chance of finding exactly what they are looking for, ArtOnPorcelain provides a subcategory listings which can help narrow the search by increasing the specificity of the search.   

It is just as important to tag your items properly when listing them as it is to properly categorize them since potential buyers looking for specific items will often put in tag terms.  Since the results appear in order of relevance (which tags best match the search terms), your ability to properly tag your items will make the difference between your work coming up when a potential buyer searches for it.

One of the best ways to increase views of your products and thus increase sales is to learn how to speak in a language that the Google algorithm understands.  To this end, Art On Porcelain offers you some tips, “Improving your SEO.”  Other ways that you can help increase your visibility on the site itself is to create a Featured Studio Spot or to create promotional buttons and badges for your blog or website.   

To join this fine community of talented artisans, simply click the Join Now link in the upper right corner of the ArtonPorcelain homepage. There you will be able to choose between the Basic "Free" account, Advanced account and the Pro account. Remember, your user name will be your shop name and cannot duplicate another shop name on the site. Your username may not have spaces or non-alphanumeric characters.

For security reasons, you CAN NOT change your username yourself, as it is connected to our ratings system (see the “Security“ section). If you have a good reason for wanting to change your username, then please write to us at feedback@ArtonPorcelain.com.

Once you change your user name all of your product listing, account details and  all of your verified account features will be removed. You will have to start from scratch with a new account.

No.  Our system does not allow you to migrate information from one account to another.  If you close one account and open a new one, you will lose all your account history, including Karma/Kudos, sales/purchase history, listing data, etc.  In effect, you will have to start completely from scratch.

You cannot change your user name in your account but you can change your Studio name.  By changing your Studio Name you will not loose your existing account information. You cannot have spaces, characters in your studio name it will not save properly.

In addition, two accounts cannot be operated from a single e-mail address, so you would need to create a new e-mail and attach your new account to this new e-mail address.  We take these precautions to try to limit the abilities of unscrupulous sellers to exploit our community.  We know that the success of our community depends on establishing a trust between community members.

ArtOnPorcelain is a secure marketplace, where problems are extremely rare. Here we’ll provide you with a couple of tips, so that any risk for you remains as low as possible:

•    Log out completely after every visit to ArtOnPorcelain.

•    Change your password regularly, and never tell it to anyone else.

•    ArtOnPorcelain will never ask you for your password by phone or e-mail. If anyone does ask you, do not give him or her any info, but report this request to us instead.

•    Don’t give too much away. ArtOnPorcelain is an internet platform, and what you write and reveal here can be found, for example by a search-engine like Google, and is therefore made available to the whole internet. Think carefully before you share things like personal photos, telephone numbers or other information.

•    Read the item description, shop description and ratings of the shop you would like to buy from. Also take a look at whether the seller is still selling items, and whether they give you a professional and reliable impression.

•    Make sure that the shipping costs look realistic.

•    If the seller offers to complete your transaction away from ArtOnPorcelain, e.g. by e-mail or by telephone, then please do not take them up on it. We won’t be able to assist you with any problems in this case.

•    For more detailed information Registered users on ArtOnPorcelain.net have access to the Avoiding Internets Scams guide.  This is one of our many guides that we have available to assist our users.

Here is the breakdown for how the ArtOnPorcelan.net cart applies shipping costs:

•   One item: The shipping total for one item is equal to the primary shipping cost.

•   Two items, same primary and secondary shipping: If the shipping profiles for two items have identical rates for both primary and secondary shipping, the ArtOnPorcelain cart will add one of the primary and one of the secondary shipping rates together to reach the shipping total.  

•   Two items, different primary and secondary shipping: If the shipping profiles for two items are different, the ArtOnPorcelain cart will use the more expensive primary shipping profile for the primary shipping cost and add the more expensive secondary shipping from the remaining item to reach the shipping total.  

•   Two items, same primary, different secondary shipping: In this case, the ArtOnPorcelain cart will use the more expensive secondary shipping cost and use the remaining item’s primary shipping cost to reach the shipping total.

Three or more Items: In all other cases of multiple item sales, the ArtOnPorcelain cart will use the most expensive primary shipping cost from all the items in a buyer’s order as the primary shipping, all of the remaining items’ secondary shipping costs are added together with the primary shipping to reach the shipping total.  

Although you can create as many Advanced or Pro accounts as you would like, you will only be allowed one free/Basic account.  In order to have multiple accounts, however, you will need to have separate e-mail addresses for each account.  We recommend that non-profits not use personalized e-mail addresses attached to the specific holder of an office but that they use a generic address that can be employed by subsequent office holders since in order to change the e-mail address a new account would need to be created (thus losing all history and account details). 

Public profiles are very important because they help buyers and other artisans get to know you. ArtonPorcelain.net is working to build a community, and a community is made up of many diverse and fascinating individuals. We want to know about you!

You can locate you’re My Bio page by clicking the link under the “My Studio” tab on the left navigational bar in your Studio Desk area.  (This is the area you are directed to after you first log into your account.) You will need to fill out each area and click on the update button at the bottom of the page or this information will not show up in your Studio for your buyers to view.  May I suggest that when you have filled out each area click the update bottom so none of your work will be saved.

You can locate your Banner & Avatar page by clicking the link under the “My Studio” tab on the left hand side navigation bar in your Studio Desk area.  (This is the area you are directed to after you first log into your account.) Before you can upload your Banner and Avatar you must create them.  For more detailed information please refer to our Beginner’s Guide to Starting Your Studio and www.ArtOnPorcelain.net ‘s policies and Terms of Use.

When browsing categories, you will receive a randomized search result. It does not matter if a listing is old or new. Items will be displayed randomly in order to give everyone a fair chance to be on the first few pages of search results. Additionally, subcategories can be very specific. If you were looking for a specific item, it would be best to narrow down your results by choosing additional available subcategories.

Market Hub is available to both Advanced and Pro members. This promotional tool allows you to link to your social networking sites and online venues, such as your blog, Facebook  and Twitter sites. You can set up your Market Hub by clicking the Market Hub link on your My ArtonPorcelain page.

 Your shop name is included in your own persoan URL  It will look like this in the system – http://www.artonporcelain.net/studio/users/Your shop Name here

ArtonPorcelain sends notifications to your e-mail address when you have purchased an item, or when someone purchases one of your items, or when you receive a new comment or message.

We also send out a regular newsletter, telling you about the latest trends on the website, special features, campaigns and sales, interesting sellers and lots more. If you would like to unsubscribe from the newsletter, you can change your notification settings quickly and easily in you're my Art On Porcelain, Studio Desk area under Account Details. 

There are a few possible reasons you may not be receiving emails from ArtonPorcelain. First, you will need to make sure you have selected the option in your Message Center to receive notifications from ArtonPorcelain. To do so, please log in to your account and click Message Center in the upper left corner of the screen. Then click the OPTIONS tab at the far right side of the screen. Select to receive notifications for "All Incoming Messages" and any other settings you wish to set up.

You should also check to make sure you have the correct email address listed under your account information. If your email address was entered correctly, please check your spam and junk mail folders to see if our emails are being routed there.

Finally, if you are still not receiving our emails, you can contact service@ArtonPorcelain.com and we will try to assist you.

ArtonPorcelain is an online marketplace, where sellers and buyers deal with one another directly. To ensure that your shopping experience at ArtonPorcelain is a safe and enjoyable one, we have implemented a ratings system. This allows you to find out before you buy if a seller is trustworthy and reliable, or has had problems in the past. To help out other ArtonPorcelain users, please always rate your transaction partner after every sale or purchase. 
In order for your personal information to stay secure and confidential, we have SSL-encoded all pages, which could contain sensitive data. 


You can get the App directly from Facebook. You can install it at any time, as long as you have a Facebook account.

ArtOnPorcelain offers 3 types of accounts: BASIC "FREE", ADVANCED and PRO Seller.

• Registered User
• Basic Studio
• NON-Profit
• Teacher

• Event
• Magazines

• Pro Studio
• Art Supplies
• Antiques

If you have already signed up as a Basic member, please log in to your account and click the "Upgrade to Advanced and or Pro" link in your Studio Desk area under Account Details. This will walk you through the seller registration.

Changing information like the address for your account is easy.  Just log onto your Studio Desk page, and click on the Account Information link from under the Account Details tab on the left hand side of the screen.  From the Account Information screen you will be able to alter just about everything on your account from your password and address to your full name, gender, email address, birth date, payment methods, or security question.

Although we make every effort to keep our customers satisfied, we have created a system that makes it easy to cancel your account.  To do so, you log on and click on the “Downgrade Account Link” button and then downgrade to a Basic/Free account.  You will not be billed for the next billing cycle.  (There are, however, no refunds for partial months.)  This downgrade will be immediate.  In order to avoid being billed for the next cycle, be sure to downgrade more than 24 hours prior to your next billing cycle as the cancellation takes 24 hours to process.

If, at some later date, you decide to re-upgrade your account, you can still do so, so long as you maintain your free account.

To fully delete your account, please contact us at service@ArtonPorcelain.net.  Place the words “DELETE ACCOUNT” in the subject line.  Don’t forget to include your username in the body of the e-mail address and, for security reasons, to make sure you use the same e-mail you used to register with when you first created your account on ArtOnPorcelain.  Basic accounts will immediately go dead upon receipt of your request.

Shortly after registering, you will receive a confirmation email with an activation link. Please click the link to activate your account. You will then be taken thru the process of setting up your studio.

To view your sold items login to your account on www.ArtOnPorcelain.net.  This will bring you directly to your Studio Desk area. Located in the navigational bar on the left hand side of the page select the link “My Orders,” you can then select the link “Sold Items.”

An Active Item listing is what you have currently listed for sale in your shop. You can find it using the search function in your shop and on the category pages.  These are the items that are yet to be purchased.

An Inactive Item listing is a listing that cannot be found using the search function or on the category pages.  As such, Inactive listings cannot be purchased. It is possible to reactivate an Inactive Item. A Sold Item means that the Item has been sold. Or deactivated by you.  As such, this listing can no longer be found or purchased. But it is still possible to reactivate a Sold or Inactive Item.

We don't charge any commissions or listing fees to any of our members. That means no listing or relisting fees and no final valuation fees. In fact, if you choose to use the Basic (free) account you can list and sell your items without ever paying us a dime. As long as you follow www.ArtOnPorcelain.net’s policies and Terms of Use. Some of our members choose to upgrade their account to our Advanced or Pro account level for more selling features and tools. The upgrade is a no-contract monthly subscription that can be canceled at any time. Currently the cost to upgrade is $11.95 a month for Advanced and $14.95 for the PRO Studio. Each comes with a host of additional features to make your studio more profitable. Listed below is the three different packages that ArtonPorcelain has developed to suit your individual needs.

1- BASIC STUDIO-Are you just staring out? Need to get a feel for how it all works?  No problem! We have developed a Basis Studio “free” package just for you! When your ready to go PRO you can always upgrade at any time. We recommend this package for;

·      Registered User

·      Basic Studio

·      NON-Profit

·      Teacher

2-ADVANCED STUDIO–Do you have more defined needs?  Are you already up and running and looking for an online recourse to partner with? Do you have events to fill or magazine subscriptions to sell, and then The ADVANCED Studio is for you. . We recommend this package for;

·      Event

·      Magazines

3-PRO STUDIO –OK, you’re ready to go! You can see a good value and you know this is for you.  You want to have all the tools to make your online store a success. . We recommend this package for;

·      PRO Studio

·      Art Supplies

·      Antiques

Rating is, of course, optional, but we at ArtOnPorcelain strongly recommend it for a number of reasons.  First, it gives the shop some notion of whether you were satisfied with how things turned out so that they can work out any glitches they might have in their processes.  Second, since the “kudos/karma,” (the rating history) attaches to individual sellers’ stores and can be seen by other potential buyers, it allows you and other potential buyers to find out about buyers that are less than professional and steer your business towards the committed porcelain artists who really care about your satisfaction.  So be sure to take a moment once you have received your items to leave this important feedback.

(In order to rate a transaction you must be a registered member of www.ArtOnPorcelain.net.)

A Wish List is a list, which you can make by adding your favorite products to the list. When you click the Add to My Wish List link, located on the upper left hand corner of the product page the item will be added to you're WishList.  Your Wish List is located under the “My Favorites” tab in you're My Art On Porcelain Studio Desk Area. Select the My Wish List link and you can manage your Wish List.

Of the extra benefits registered users get, “My Market” is one of the best.  My Market allows buyers to designate certain ArtOnPorcelain.net sellers as their favorites and to connect to their pages much more quickly and easily.  Adding them to your page is easy.  Just click on the “Add to My Market” tab in the seller’s shop and you will have instant access to the seller’s page.

To peruse or edit your My Market list, begin from your Studio Desk.  From the drop down menu choose My Favorites and from the tabs there, chose My Market.  From there you can delete or reorder or winnow your My Favorites list as you see fit.

ArtOnPorcelain is an online marketplace, where sellers and buyers deal with one another directly. To ensure that your shopping experience at ArtOnPorcelain is a safe and enjoyable one, we have implemented a ratings system. This allows you to find out before you buy if a seller is trustworthy and reliable, or has had problems in the past. To help out other ArtOnPorcelain users, please always rate your transaction partner after every sale or purchase. 
In order for your personal information to stay secure and confidential, we have SSL-encoded all pages, which help to keep your data safe and secure. 

When you list an item on ArtonPorcelain.net, you will also provide shipping costs for your items. You should provide a separate shipping cost for all the various regions or countries, which you are shipping to. Of course you can also offer free shipping for your products. 
You can provide general information about shipping (for example, concerning shipping discounts). This information will then be displayed on every product page, under Shipping Information.  For a more detailed description of shipping items you can refer to our on FAQ’s about Shipping Guide.

If you are searching for a specific item in the search bar, your search results will be determined by those whose product names and keyword tags best fit your search term. The results will be shown in order of relevancy.

ArtonPorcelain wants to see members succeed in making their online handmade business successful. To help you expand your online presence, we have provided a wealth of information under your Promote/Learn section in your My ArtonPorcelain account section. You will find everything from how to set up Featured Studio Spots to "Improving Your SEO" to promotional buttons and badges for your blogs and websites.

First, consult the seller’s shop policy on refunds and returns (it is actually a good idea to do this before your purchase so that you know already what guarantees the seller offers).  Some sellers will allow up to return the product for your full money back, while others may offer to replace your item.  Each policy is individual to each seller. 

Before you leave the seller a bad rating, however, we recommend that you send the seller a message on ArtOnPorcelain’s message system.  Some items might get damaged during shipping, while other problems may just be a result of a misunderstanding.  Most sellers will do their best to achieve customer satisfaction since their success on ArtOnPorcelain.net is significantly determined by their reputation on our site.  If you paid with Paypal, you might also consider contacting PayPal's customer support to inquire about an “item not as described” claim.)

You can also contact us at customersupport@ArtOnPorcelain.net.

If you forget your password, it's no problem! This happens to all of us. Simply go to the login page and click the Forgot Password link. Enter your email address and we will email you a confirmation code that you will need to enter into the system to retrieve your password. Once you enter the confirmation code, you will be asked for the answer to your security question. However, if you have yet to set up your security question, please forward your password confirmation email to customer service at service@ArtonPorcelain.com to have your password retrieved for you.

For security reason your user name cannot be changed.  If you wish to change your user name you will have to start your studio from scratch.  This means all your account information as well as product listings etc.

If you just started your account and are early in the process, you may be able to change your username.  Please send us an e-mail at service@ArtonPorcelain.net. We will look over your situation and decide on a case-by-case basis whether you may change your username.

In order to see your new banner, you may have to clear your cookies and cache. The old banner is still stored on your browser, so your browser is not pulling the new banner from the server. To speed the propagation process, press F5 or go into your browser's Internet options and clear your cache and cookies there.

Shortly after registering, you will receive a confirmation email with an activation link. Please click the link to complete the activation of your account.

Once you have signed up and picked your package, you can start to set up your own shop. 

For security reasons, you CAN NOT change your username yourself, as it is connected to our ratings system (see the “Security“ section). If you have a good reason for wanting to change your username, then please write to us at service@ArtonPorcelain.com.

Once you change your user name all of your product listing, account details and  all of your verified account features will be removed. You will have to start from scratch with a new account.

In the event that you enter the wrong username or misspelled your user name, please contact customer service at service@ArtOnPorcelain.net.

This problem usually occurs when cookies have not been enabled.  The old images are, in effect, being blocked by your security system.  In order to get them to post, you will need to clear your cache and readjust your internet options.

If you should run into any difficulties when using ArtOnPorcelain, or if you come across a violation of the ArtOnPorcelain.net Guidelines and or Terms of Use, then please send us an email at feedback@ArtOnPorcelain.net. We’ll do our best to resolve the problem as quickly as possible.